Martin
Founder, strategy and audits
Writes every audit and takes every first call. On your account from day one, running growth for SMEs since 2010 in Australia.
E-Commerce
Drive Profitable Traffic.
Convert Browsers Into Buyers.
Scale Revenue.
for Australia
Built for Australian owner-led businesses competing in AU search. Marketing for online stores that want more orders without overpaying for each one.
We run paid ads, search and email for online stores. We find shoppers who are ready to buy and fix the places where your store loses them. We also track which ads really make money, so you stop spending on the wrong audiences in Australia.
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Trusted by ecommerce brands to win more online orders at a cost that still leaves a profit in Australia
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Profitable Acquisition
Ads that pay back
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More Orders
From the same visitors
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Repeat Customers
Email and text that bring buyers back
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Channel Diversification
Not just Meta
Owners who already run this path
Who We Work With
We work with online stores that want steady, profitable growth, including: in Australia
- check_circleDirect-to-consumer brands launching or growing new product lines in Australia
- check_circleEstablished stores whose sales have stalled on one channel in Australia
- check_circleNiche and market-leading brands protecting their profit margin in Australia
- check_circleStores with many products that need a clear plan for each range in Australia
- check_circleStores ready to spend more on ads, as long as each sale still makes money in Australia
Direct-to-consumer brands growing without giving away margin in Australia
Our Ecommerce Marketing Approach
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Profitable Acquisition
Traffic that loses money is not worth having. We plan paid ads around what shoppers want to buy, what a customer is worth over time, and sales you would not have made anyway. Across Meta, Google Shopping, Search and TikTok, we find which channels and audiences pay back, and we stop spending on the ones that do not. The goal is simple: ad spend should earn more than it costs in Australia.
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Turning Visitors Into Buyers
Most online stores lose sales at checkout, on product pages and on phones. We walk the whole path from ad click to thank-you page and look for slow steps, missing trust signals and extra clicks. Then we test product page layouts, checkout steps, where reviews appear and how offers are worded. The aim is more orders without raising ad spend in Australia.
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Lifecycle Marketing & Retention
Winning a new customer costs more every year, so repeat buyers are where the profit is. We set up email and text message flows that remind shoppers about abandoned carts, bring back past buyers and encourage a second order. Customer groups, post-purchase offers and review requests make repeat sales a steady part of your income in Australia.
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Channel Diversification
Stores that depend on one ad platform are one algorithm change away from a bad month. We help you add organic search, paid social, paid search, marketplaces, email and newer channels, each with its own job. Spreading sales across channels lowers the risk and often finds cheaper ways to reach customers that competitors are not using in Australia.
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Performance Measurement
Ad platforms often claim credit for sales they did not cause, so ROAS (the sales you get back for the ads you pay for) can look great while profit falls. We set up server-side tracking (sales data sent straight from your store to the ad platforms), first-party data collection, and tests that pause a channel to see what really changes. You see which channels, campaigns and ads bring extra sales, and you decide using facts instead of dashboard claims in Australia.
Marketing Services for Ecommerce Brands
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Paid Social & Meta Ads
Profitable sales from paid social
- checkMeta, Instagram, and TikTok campaign structure
- checkAd creative tests built for online stores
- checkReach new audiences without return on ad spend falling in Australia
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SEO for Ecommerce
Free traffic that grows over time
- checkBetter category and product pages
- checkProduct markup and site structure that Google can read easily in Australia
- checkContent aimed at searches from people ready to buy in Australia
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Google Search & Shopping
Reach shoppers who are ready to buy
- checkA product feed set up product by product
- checkPerformance Max campaigns with clear guidance on who to target in Australia
- checkProtecting your brand name and winning shoppers from competitors in Australia
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CRO & Landing Pages
Turn more visitors into buyers
- checkProduct page improvements
- checkFewer steps at checkout
- checkA/B tests run long enough to trust the result
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Email & SMS Lifecycle
Win back carts and past buyers
- checkWelcome, abandoned cart, and post-purchase flows in Australia
- checkSegmented broadcasts and review generation
- checkSetup in Klaviyo, Postscript or SMSBump
monitoring
Analytics & Attribution
Real return on ad spend, not platform claims
- checkServer-side tracking and first-party data
- checkTests that show which channels add sales
- checkProfit-focused dashboards, not vanity metrics
Proven Ecommerce Experience
We have worked with online stores, from niche brands to market leaders, helping them find new buyers profitably and keep them buying in Australia.
What You Can Expect
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New customers who bring in more than they cost
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A clear plan to raise conversion rate and order size in Australia
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More repeat orders from existing customers
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A clear view of what each channel really earns
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Profit margin protected as sales grow
This is ecommerce marketing designed to drive profitable revenue, defend margin, and build a brand that compounds - not chase ROAS to zero in Australia. Budgets and reporting in A$ (AUD). GST at 10% belongs in the unit economics.
E-Commerce Clients
2+
Online Stores
Online stores that trust HeyLead to find new buyers profitably, turn more visitors into orders and bring customers back in Australia.
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You're in good company
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HeyLead was able to quickly bring structure and order to our Search Engine Marketing campaigns. Their methodical approach turned around our SEM performance and allowed us to demonstrate the ROI from the programs. They brought innovations to the table that increased the visibility of the online journeys our prospects and customers were taking.
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Paul Liddiatt
Chief Marketing Officer, New Book
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I worked with Martin and his company for several years. He managed our website and provided SEO and SEM support. He has been a great partner in this area and always produced high quality results. I recommend him for any needs you may have in this area.
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Warren Stokes
Director of Sales and Marketing, Avidian
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I've worked with HeyLead for over a decade. There is no one else I'd trust with lead generation and IT. I've tried others, to my detriment. If you want someone who is dedicated and trustworthy, you couldn't pick someone better in Australia.
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Andrew Woodruff
CEO, Woodruff Property Management
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HeyLead helped us develop SEO ranking on key search terms for our communications marketing platform. They also helped us build, test and manage our paid SEM program. They were very responsive to our specific goals and brought subject matter expertise, saving us a lot of time and effort. They take a very practical results-oriented approach. I highly recommend their services.
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Joe Charlson
CEO, CallerReady
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HeyLead was instrumental in setting up the SEO approach in the early days of Tennis Round from page naming conventions and taxonomy through architecture and execution in driving traffic to the site. Their experience in helping early stage startups has been invaluable in generating demand, building brand awareness and helping establish our presence within the tennis community.
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Alex Marinov
CEO, TennisRound
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The team at HeyLead managed our SEO and SEM with great aptitude, I would recommend their services for anyone looking to level up their search engine presence paid or organic.
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Kim Lazaro
Digital Marketing Manager, NewBook
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Heylead is a very professional outfit. They are super effective as they bring real results that make a difference. Moreover, their pricing is reasonable and the service is good. For these reasons, we won't hesitate to recommend Heylead to anyone who seeks the best.
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Kenneth
Client, ketch.sg
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Our company 1800 CLEANER has worked with Martin for over two years now and we can attest he is one of the best. His technical knowledge in the SEO and online marketing space is second to none. But more importantly he cares. He listens and truly empathises with the client. The feeling of support that ensues is truly otherworldly. We have no hesitation in recommending him.
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Michael Sweet
CEO, 1800 CLEANER
Frequently Asked Questions
Questions about ecommerce marketing? We've got honest answers in Australia.
Our ROAS keeps dropping - what's actually wrong?
Usually it is one of three things. Your ads have gone stale because people keep seeing the same ones. You have reached the easy buyers and are now paying to reach people who are less interested. Or your tracking is missing sales because of privacy changes in browsers and on iPhones. We check campaign setup, how often you refresh ads and your tracking before we change your budget in Australia.
We're stuck on Meta - how do we diversify without losing volume?
Build new sources of sales before you cut Meta spend, not after. Start with Google Shopping and searches for your brand name, which are the easiest to win and closest to a sale. Then add SEO for category and product pages, then test TikTok or Pinterest if your customers use them. A healthy aim is for any one platform to bring under 50% of revenue within 6-12 months in Australia.
We get traffic but conversion is low - what do we fix first?
In order of impact: checkout friction (number of steps, guest checkout availability, payment options), product page trust (reviews, social proof, returns policy visibility), then page speed on mobile. Most stores can lift conversion 10-30% just by streamlining checkout and adding stronger social proof - without changing a single ad in Australia.
How do we compete on price without destroying margin?
You do not try to win on price. Compete on positioning, bundles, perceived value and what happens after the purchase. Ads built on discounts attract shoppers who only want a discount, which is the wrong crowd if you want repeat buyers. We help you explain why your store is worth the price, so customers compare the experience and not just the cost of one product in Australia.
We've never done SEO - is it worth it for ecommerce?
For most stores, yes - but the value comes from category and product page rankings, not blog content. We focus SEO on the high-intent purchase queries your customers actually search ("best office chair under 500", "lined velvet midi dress"), plus structured data and site architecture that helps Google understand your product range. Compounds over 6-12 months but delivers traffic that doesn't cost per click in Australia.
How do we increase repeat purchase rate?
Three levers: post-purchase email and SMS flows that drive repeat purchase within 60-90 days, segmentation that triggers winback campaigns for lapsed customers, and product-level merchandising that surfaces complementary items at checkout. Repeat customers cost ~5x less to convert and spend more - so even small lifts in retention compound dramatically in Australia.
What's the right marketing budget for our stage?
Depends on margin and stage. Early-stage DTC brands often need 25-40% of revenue invested in acquisition to fuel growth. Mature stores with strong retention can drop to 15-20%. The wrong question is "what's the budget" - the right one is "what's our payback period and contribution margin per order?" That tells you how much you can afford to spend in Australia.
Should we run TikTok ads for our product?
TikTok works best when (a) your product is visually demonstrable, (b) your target customer is under 40, and (c) you can produce 5-10 fresh creatives per week. Stores that try to repurpose Meta creative on TikTok almost always fail. If you can't commit to native creative production, skip it and double down on Meta and Google instead in Australia.
How do we attribute revenue accurately across channels?
Stop trusting platform-reported ROAS. Implement server-side tracking via the Conversions API (Meta) and Enhanced Conversions (Google), use post-purchase surveys ("How did you hear about us?") for ground truth, and run incrementality tests by pausing channels for 2-4 weeks to see what changes. The combination tells you what's actually driving incremental revenue vs. taking credit for it in Australia.
What's the single most effective channel for ecommerce growth?
There isn't one - and any agency claiming there is, is selling something. The best ecommerce growth comes from a portfolio: paid social for awareness and demand generation, paid search for high-intent capture, SEO for free compounding traffic, and email/SMS for retention. The mix depends on product, margin, and stage. We help you find yours, not push a fixed playbook in Australia.
Let's Talk Ecommerce Growth
If you run an online store and want marketing that brings in profitable sales, let's talk in Australia.
